Frequently Asked Questions

Answers to many common questions we receive:

  • How do I begin services?
  • How do I make arrangements to have my drycleaning picked up and dropped off?
  • How do I notify you of any special instructions for my dry cleaning?
  • What do I do if I have a question regarding an order?
  • Does Swift Drycleaners have a minimum order requirement?
  • Does Swift Drycleaners charge a pickup and delivery fee?
  • Where does Swift Drycleaners pick up from and deliver to?
  • What if I am not there when they make a pickup or delivery?
  • What forms of payment do you accept?
  • Does Swift Drycleaners have a price list?

How do I begin services?
You begin by signing up for services by phone or through our on-line form.  We will contact you within one business day to obtain further details and arrange for your first drycleaning pickup. There will be a refundable $8.00 charge for a garment bag provided to all customers to place their drycleaning in for pickup.

How do I make arrangements to have my drycleaning picked up and dropped off?
After signing up for services, someone will contact you within one business day to make arrangements for a pick-up and drop-off location.  Orders will be picked up between 9:30am & 1:30pm and will be returned within 2 - 3 business days and after payment has been received.

How do I notify you of any special instructions for my drycleaning?
Simply write down the special instructions on a piece of paper and place it in the garment bag with your order. You may also inform us of specific preferences, such as shirt service (hang/folded, starch level (none/light/med/heavy), or any major stains on garments that we need to be aware of during our cleaning process.

What do I do if I have a question regarding an order?
You may contact Swift Drycleaners by phone or email to enquire about an order:

PHONE: 604-98-SWIFT (604-987-9438)

Does Swift Drycleaners have a minimum order requirement?
Yes, the minimum order is $13.50 (excluding taxes).

Does Swift Drycleaners charge a pickup and delivery fee?
Pickup and delivery is FREE if your order meets a minimum order requirement of $13.50.  Orders below the minimum order requirement will be subject to a delivery fee of $5.00 for downtown Vancouver, North and West Vancouver customers.

Where does Swift Drycleaners pick up from and deliver to?
Swift Drycleaners picks up and delivers your personal drycleaning items to your place of business or to your home.  The service is available for office and residential buildings located in North and West Vancouver and the Downtown Vancouver, BC areas.

What if I am not there when they make a pickup or delivery?
It is not necessary for you to be present because all pickup and deliveries are made only to a specific location within your office or residential building.  You or your company has designated this location for Swift Drycleaners.

What forms of payment do you accept?
An itemized and detailed invoice will be emailed to you three days prior to delivery.  You may sign up to pay via Visa or MasterCard.

Does Swift Drycleaners have a price list?
Yes.  We have a price list available on our website.  The price list is provided for you to know what charges to expect for your garments.  If you have any questions about the items listed, or would like to enquire about other garments not listed on our price list, please contact us.

 

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